Episode 118: Autumn Shepard brings some Six Sigma HEAT to the Standup. ⏱️ Timestamps: 00:00:00 - Efficiency vs PlayStation: a balancing act 00:00:33 - Welcome to the Daily Standup 00:01:15 - Meet Autumn: customer success vete...
Play EpisodeEpisode 118: Autumn Shepard brings some Six Sigma HEAT to the Standup. ⏱️ Timestamps: 00:00:00 - Efficiency vs PlayStation: a balancing act 00:00:33 - Welcome to the Daily Standup 00:01:15 - Meet Autumn: customer success vete...
Kristi and Stino answer one listener's question on how a customer success manager can take back control and manage internal conversations around customers at risk. Subscribe to the Lifetime Value newsletter: https://lifetimev...
Episode 117: Ryan Deal has some tips on how best to present yourself, both professionally and personally. ⏱️ Timestamps: 00:00:00 - Welcoming the lifers 00:01:01 - Meet Ryan, from salesperson to CS leader 00:02:47 - How perso...
Episode 116: We need to get more creative with how we think about costs and returns. Sign up for Lifetime Value's newsletter!: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Rethinking professional services in...
Episode 115: Does the rise of artificial intelligence signal the final death knell for the 40 hour workweek? Sign up for Lifetime Value's newsletter!: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - The end of ...
Episode 114: Dillon talked on an empathy panel - can you believe it? Sign up for Lifetime Value's newsletter!: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - The misconception of hiring for empathy 00:00:32 - ...
Founder & Host
Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.
Dillon founded Lifetime Value in 2023 with the vision of delivering entertaining, educational, and non-biased content to this exciting profession *without* selling (gasp) an ebook.
So far, so good.
Host
Jean-Pierre Frost aka JP is a man of few words and many fragrances.
Does he smell like cinnamon and renewals? Or bergamot and upsells?
You be the judge.
Host
Rob is a three-time customer success leader and consultant with a specialty turning CS teams from reactive cost centers of a business to proactive, revenue-generating functions.
He generally works with fast-growth B2B SaaS companies, often stage seed through Series B. His operational specialties are in renewals, upsell, cross-sell, go-to-market, account management, onboarding, support, and customer advocacy.
Outside of work, Rob has interests in consumer psychology, linguistics, and behavioral economics.