X marks the value | Autumn Shepard
Episode 118: Autumn Shepard brings some Six Sigma HEAT to the Standup. ⏱️ Timestamps: 00:00:00 - Efficiency vs PlayStation: a balancing act 00:00:33 - Welcome to the Daily Standup 00:01:15 - Meet Autumn: customer success vete...
Play EpisodeFeatured Episodes
Recent Episodes
X marks the value | Autumn Shepard
Episode 118: Autumn Shepard brings some Six Sigma HEAT to the Standup. ⏱️ Timestamps: 00:00:00 - Efficiency vs PlayStation: a balancing act 00:00:33 - Welcome to the Daily Standup 00:01:15 - Meet Autumn: customer success vete...
FROM THE HOTLINE: How to take back control
Kristi and Stino answer one listener's question on how a customer success manager can take back control and manage internal conversations around customers at risk. Subscribe to the Lifetime Value newsletter: https://lifetimev...
Brand yo self | Ryan Deal | Ep. 117
Episode 117: Ryan Deal has some tips on how best to present yourself, both professionally and personally. ⏱️ Timestamps: 00:00:00 - Welcoming the lifers 00:01:01 - Meet Ryan, from salesperson to CS leader 00:02:47 - How perso...
Notes from an on-site: Found money
Episode 116: We need to get more creative with how we think about costs and returns. Sign up for Lifetime Value's newsletter!: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Rethinking professional services in...
Notes from an on-site: The death of 40 hours
Episode 115: Does the rise of artificial intelligence signal the final death knell for the 40 hour workweek? Sign up for Lifetime Value's newsletter!: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - The end of ...
Notes from an on-site: Let the game come to you
Episode 114: Dillon talked on an empathy panel - can you believe it? Sign up for Lifetime Value's newsletter!: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - The misconception of hiring for empathy 00:00:32 - ...
Listen On
About the Hosts
Dillon Young
Founder & Host
Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.
Dillon founded Lifetime Value in 2023 with the vision of delivering entertaining, educational, and non-biased content to this exciting profession *without* selling (gasp) an ebook.
So far, so good.
Jean-Pierre "JP" Frost
Host
Jean-Pierre Frost aka JP is a man of few words and many fragrances.
Does he smell like cinnamon and renewals? Or bergamot and upsells?
You be the judge.
Rob Zambito
Host
Rob is a three-time customer success leader and consultant with a specialty turning CS teams from reactive cost centers of a business to proactive, revenue-generating functions.
He generally works with fast-growth B2B SaaS companies, often stage seed through Series B. His operational specialties are in renewals, upsell, cross-sell, go-to-market, account management, onboarding, support, and customer advocacy.
Outside of work, Rob has interests in consumer psychology, linguistics, and behavioral economics.