The Regifting Extravaganza #21: Jess Cohen (previously aired Jul 11, '24)
How did we make it this far into TDSU without an episode about the quarterly business review? No matter. Jess Cohen of UpdateAI rights our wrongs, and tells us why the QBR is destined for the trash can. ⏱️ Timestamps: 00:00:...
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The Regifting Extravaganza #21: Jess Cohen (previously aired Jul 11, …
How did we make it this far into TDSU without an episode about the quarterly business review? No matter. Jess Cohen of UpdateAI rights our wrongs, and tells us why the QBR is destined for the trash can. ⏱️ Timestamps: …
The Regifting Extravaganza #20: Mary Migiano (previously aired May 7,…
The effervescent Mary Migiano brings a PROBLEM to the pod: your customer just won't respond. What's your go-to method for fighting through the noise and grabbing their attention? Timestamps: 00:00:00 - Analogies abound! 00:0...
The Regifting Extravaganza #19: Bob London (previously aired Oct 3, '…
Bob London wants everyone to shut up, but for a reason other than you may think. ⏱️ Timestamps: 00:00:00 - Intro 00:02:21 - The lost art of listening 00:05:59 - Customer success: Listening vs. forcing value 00:06:54 - Curiosi...
The Regifting Extravaganza #18: Diane Gordon (previously aired Nov 11…
Diane Gordon's been doing this for over three decades, and the margin for error is still too damn high. ⏱️ Timestamps: 00:00:00 - Intro 00:00:54 - A customer experience nerd 00:01:31 - Struggling with retention forecasting 00...
The Regifting Extravaganza #17: Anika Zubair (previously aired Sep 12…
Anika Zubair is just gonna say it: we in CS ought to be acting a lot more like salespeople. And in so doing, should get a lot of the same resources, too. ⏱️ Timestamps: 00:00:00 - Intro 00:01:25 - Anika’s …
From WFU: Dealing with Difficult Conversations
Do you find difficult conversations... too difficult? Like, you just avoid them entirely until shit blows up in your face? ...no? Well, then you haven't quite fucked up like we have. In this episode, we welcome a very specia...
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About the Hosts
Dillon Young
Founder & Host
Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.
Dillon founded Lifetime Value in 2023 with the vision of delivering entertaining, educational, and non-biased content to this exciting profession *without* selling (gasp) an ebook.
So far, so good.
Jean-Pierre "JP" Frost
Host
Jean-Pierre Frost aka JP is a man of few words and many fragrances.
Does he smell like cinnamon and renewals? Or bergamot and upsells?
You be the judge.
Rob Zambito
Host
Rob is a three-time customer success leader and consultant with a specialty turning CS teams from reactive cost centers of a business to proactive, revenue-generating functions.
He generally works with fast-growth B2B SaaS companies, often stage seed through Series B. His operational specialties are in renewals, upsell, cross-sell, go-to-market, account management, onboarding, support, and customer advocacy.
Outside of work, Rob has interests in consumer psychology, linguistics, and behavioral economics.