About

Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.

Dillon founded Lifetime Value in 2023 with the vision of delivering entertaining, educational, and non-biased content to this exciting profession *without* selling (gasp) an ebook.

So far, so good.

Jean-Pierre Frost aka JP is a man of few words and many fragrances.

Does he smell like cinnamon and renewals? Or bergamot and upsells?

You be the judge.

Rob is a three-time customer success leader and consultant with a specialty turning CS teams from reactive cost centers of a business to proactive, revenue-generating functions.

He generally works with fast-growth B2B SaaS companies, often stage seed through Series B. His operational specialties are in renewals, upsell, cross-sell, go-to-market, account management, onboarding, support, and customer advocacy.

Outside of work, Rob has interests in consumer psychology, linguistics, and behavioral economics.