BONUS: Off the Clock w/ Ali Cudby
Ali Cudby, author of the book "Keep Your Customers" and founder of both CXology and Alignmint for Growth, joins Dillon off the clock to play a little Cruise Control, talk BS in CS, and share a story about the time she fed tigers.
Ali Cudby loves retention. So much so, she wrote a dang book on it. Ali joins LTV off the clock to chat about that love + a bunch of other CS things.
Who is Ali Cudby?
- Alignmint for Growth
- CXology
- Interested in CXology? Use coupon code “DILLON” at checkout to get a month free!
- Book - Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
Links:
- Gain Grow Retain: Make Customer Retention a No-Brainer (22:10)
- Markus Rentsch: Why customer success managers should own renewals, expansions, and upsells (29:02)
- Parative: 36 Experts Rank the Top Customer Retention Strategies for 2023
About this podcast:
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This podcast is written, produced, and edited by Dillon Young. You can find him on LinkedIn.
Please direct all inquiries to dillon@lifetimevaluepodcast.com.
Find us on Instagram and TikTok at @lifetimevaluepodcast.
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