Customer Experience Episodes
Aug. 5, 2024
A customer's experience vs. value | Jai Thirani | TDSU Ep. 68
Jai Thirani, founder of Sero, wants us all to zoom out on how we measure the onboarding experience.
May 15, 2023
We Don't Have to be Buddies - The Week That Was w/ Brian Hall
Brian Hall is the founder of Carema Consulting and has been doing Customer Success since before it had a name. Brian joins the podcast to explain why seasoned CS leadership is key, why he believes CS is at the center …