Digital Customer Success Episodes

What do early days Microsoft and tuna sandwiches have in common? Nobody knows! But this was a fun one with Emma Lo.

Julie Fox is a giver, and she thinks every customer success organization deserves to embrace digital customer success. But her definition of digital differs just slightly...

Alex Turkovic enters the chat to talk better cross-functional collaboration between SaaS teams. Who owns what? Who runs the show? How can a customer success manager serve his peers and his customers simultaneously?