Onboarding Episodes
A customer's experience vs. value | Jai Thirani | TDSU Ep. 68
Jai Thirani, founder of Sero, wants us all to zoom out on how we measure the onboarding experience.
Only fools rush through onboarding | Amber Monroe | TDSU Ep. 65
Amber Monroe has a riddle for you: If onboarding is the key to retention, and CSMs are the ones responsible for onboarding customers, then who is making sure our CSMs get onboarded properly from the get go?
What are we even doing all day? | Kevin Maufer | TDSU Ep. 55
What exactly is everybody doing between contract signing and renewal? Kevin knows Steps 1 & 3. But much like the underpants gnomes, Step 2 is just a teensy bit hazy. And sign up for Lifetime Value's (not so serious) industry …
Reinvention: Necessary or Not? | TDSU Ep. 15
Antti Nevalainen hops on board to discuss what he believes most customer success folks get wrong: how and when to copy and paste.
The Onboarding Choke Point | TDSU Ep. 13
The CEO of CogniSaaS, Rupesh Rao, believes SaaS companies miss the plot when it comes to enterprise onboarding.