Clean Data or Bust | TDSU Ep. 16
Joe Di Grande, founder of the aptly named Joe Does Tech Touch, tells the crew why it all starts (and ends) with clean data.
Joe Di Grande, founder of the aptly named Joe Does Tech Touch, tells the crew why it all starts (and ends) with clean data.
Timestamps:
00:00:00 - Introductions
00:01:27 - The Importance of Customer Success
00:02:32 - Clean Data as an Imperative in Business in 2024
00:03:51 - Being Data-Driven in Companies
00:04:56 - Automation Responsibility and Touch Points for a Product
00:05:54 - Tracking and Transforming Data
00:06:58 - Analyzing Data for Cleanliness
00:08:13 - Auditing for Data Inconsistencies
00:09:18 - Building the Right Foundation
00:10:26 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
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Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Joe:
Joe's LinkedIn: https://www.linkedin.com/in/josephdigrande/
Joe Di Grande
Founder, Joe Does Tech Touch
Joe is a seasoned leader in sales and customer success operations, and a pioneer in Tech Touch—a groundbreaking approach to automated customer success and account lifecycle management. With nearly a decade of experience spanning both Sales and Customer Success, he has spent seven years spearheading Tech Touch and Digital Customer Success strategies, offering invaluable insights into their dynamic evolution.
One of Joe's most notable achievements includes transforming a $10 million ARR portfolio by implementing innovative marketing and sales automation techniques, resulting in substantial increases in net revenue retention (NRR) while optimizing resource allocation. His proven track record extends across diverse sectors, from tech companies to leading publications.
Recognizing the critical importance of clean data and cutting-edge technology in Tech Touch initiatives, Joe has not only been at the forefront of executing these strategies but has also played a pivotal role behind the scenes, architecting data infrastructures as well as evaluating and implementing technologies to ensure seamless operations.
Joe has now embarked on a new venture, Joe Does Tech Touch—a consultancy dedicated to helping CS leaders and teams navigate the complexities of scaling their post-sales motion and crafting effective Tech Touch strategies. Leveraging a tailored approach, Joe's team conducts meticulous audits of tech stacks and ensures seamless data integration. From implementation to strategy, Joe's expertise navigates the complexities of customer jou… Read More
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