Customer Happiness Doesn't Matter and Your Business Reviews (Still) Suck - The Week That Was w/ Sara LaBlance
Sara LaBlance is a Customer Success Manager obsessed with data. She and Dillon cover a number of scholarly and high-minded topics like the merits of The Office and Curb Your Enthusiasm. Somewhere in between, they get to talking about NRR and its impact on valuation, the importance (or lack thereof) of customer happiness, value-based pricing, and shitty business reviews.
Sara LaBlance is a Customer Success Manager obsessed with data. She and Dillon cover a number of scholarly and high-minded topics, like the merits of The Office and Curb Your Enthusiasm. Somewhere in between, they get to talking about NRR and its impact on valuation, the importance (or lack thereof) of customer happiness, value-based pricing, and shitty business reviews.
Who is Sara LaBlance?
Links:
- Jan Young’s spicy post on Customer Happiness. (5:45)
- Shari Srebnick’s research into the impact of NRR on company valuation (9:14)
- Nick Mehta on the evolution of profitability at SaaS companies (15:05)
- Markus Rentsch and the drumbeat of the bad QBR (27:12)
- CS Player of the Week:
- Ashna Patel (43:11)
- Referrals & Recommendations:
- Catalyst’s Meditation Playlist (44:36)
- The Seven Husbands of Evelyn Hugo (46:35)
About this podcast:
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This podcast is written, produced, and edited by Dillon Young. You can find him on LinkedIn.
Please direct all inquiries to dillon@lifetimevaluepodcast.com.
Find us on Instagram and TikTok at @lifetimevaluepodcast.
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