Founder / Podcast Host / Digital CS Leader
Cliff notes:
Born in Austria - raised in the midwest. Thought I was going to be a musician for the first 25 years of my life (audio engineer, drummer). Common sense intervende.
Met my wife in Nashville, where we were both in the music industry and equally fed up with it. We decided to move to Austin and start a small business.
To pay the bills, I entered corporate America by way of Dell, where I spent 5 years learning everything I could about L&D, adult learning theory, etc.
The next decade or so saw a variety of leadership roles in smaller companies and saw my interests morph from L&D to customer facing training, professional services and eventually into CS.
For the past few years I've been focused on Digital CS & lifecycle automation. I launched The Digital Customer Success Podcast in April of '23.
Alex Turkovic enters the chat to talk better cross-functional collaboration between SaaS teams. Who owns what? Who runs the show? How can a customer success manager serve his peers and his customers simultaneously?