Amber Monroe

Head of Enterprise Strategy

With 15+ years of dedicated experience in the healthcare industry, Amber Monroe stands out as a strategic senior leader who has successfully guided Customer Success teams through various stages of organizational growth. She has owned and led critical aspects of the customer journey, including implementation, onboarding, customer success, professional services, and support. With a bachelor’s degree in psychology and a master’s degree in health administration, Amber possesses a unique blend of educational expertise that has profoundly informed her understanding of customer needs and her ability to stay at the forefront of healthcare industry trends. Her exceptional track record is a testament to her ability to build robust customer relationships, drive revenue growth, and consistently embody excellence in all that she does.

As the Head of Enterprise Strategy Amber is responsible for managing the relationships with corporate franchise partners and ensuring strategic alignment with these brands. This role also includes overseeing escalated issues with individual locations and ensuring gaps in processes are closed with the operational teams when needed to ensure smooth processes between our organizations.