CS Advisor
With over 16 years of leadership in Customer Experience, I have navigated diverse landscapes, from B2B and B2B2C to B2C, spanning multiple industries. My journey includes steering startups through various funding stages, from bootstrapped beginnings to VC-backed enterprises with over $300M raised. Having been part of seed-stage ventures to Series C Unicorns, I bring a wealth of insights, understanding that there are no one-size-fits-all solutions in the dynamic realm of Customer Success.
Antti Nevalainen hops on board to discuss what he believes most customer success folks get wrong: how and when to copy and paste.