Autumn Shepard

Director of Customer Success

I moved from the United States to Quebec, Canada, around five years ago. Throughout my career, I have worked in SaaS companies, assisting customers with a focus on managing data assets and analytics. In my current role at a start-up, my team and I have established our customer success, operations, and partner success programs. Recently, I have taken on a product management role, utilizing our customer value map to reduce time to value and enhance the overall customer experience.
My topic would be how CS can partner with Product development using their value map to efficiently solve problems our customers face.