Accountant turned CS leader. I spent my early career in public and private accounting. I was given the opportunity to help grow a CS team and jumped at the challenge. I helped build a CS team from 3 to 24 with an ARR increase from $30M to $72M.
Dane Batson recognizes customer success is undergoing massive change and being assigned many new responsibilities. Many of today's CSM are not trained to handle these new needs. So let's talk coaching. ⏱️ Timestamps: 00:00:...