Erica Ayotte Favorito
Founder/Principal
Erica is a 20-year SaaS veteran with experience in startups, scaleups, and post-IPO companies. She's held roles in several GTM functions including marketing, sales, and customer success. As a CX leader, she's built both high-touch and scaled CX programs for SMB, mid-market, and enterprise customers.
July 2, 2024
Reinventing customer success | Erica Favorito | TDSU Ep. 45
Erica Favorito wants all of us post sales pros to think long and hard about what we want to be when we grow up.