SVP of CS
Customer success exec with expertise in SaaS, higher ed technology and change management. More than 20 years experience building and leading teams in diverse consulting and software companies, with emphasis on leveraging enterprise tech to improve outcomes for higher ed institutions. Brooklyn, NY native raising two southern girls in Charlotte, NC.
Change management is one thing, but what can we do to better bounce back from said change when it occurs? THAT is change resiliency, and Jennifer Albrecht joins the pod to tell us all about it.