CCO / VP of CS
Jeremy has spent 27 years in technology with a primary focus on Post-sales support for Enterprise B2B SAAS companies (Customer Success, Services, Support). In particular he spent 10 years as a Leader at Salesforce supporting their growth from $600M-8.5B and helping to build, scale and transform their Customer Success Org. Since then has led post-sales for two startups in the AI/Analytics space. While at McKinsey he led Client Success for the Marketing and Sales Solutions team - helping bring best practices from the SAAS world into this growing software division. He is happy to collaborate with any SAAS company looking to build/scale or transform their CS / Post Sale team. He can be reached at 917-673-7521 or jsilver99@gmail.com
Jeremy Silver explains how, in our new reality, cross-functional collaboration is all the more important.