Jess Cohen
Head of CS + Community (and fan of all things I can learn)
A Customer Success professional with over 15 years of proven success in the design and implementation of strategic projects and process improvement in over 40 countries. Proactive champion of the customer journey, ensuring SaaS product & sales teams work together to meet customer expectations and needs. Currently working to replace blank screens with AI-generated draft content everywhere.
July 11, 2024
Dismantling the QBR | Jessica Cohen | TDSU Ep. 51
How did we make it this far into TDSU without an episode about the quarterly business review? No matter. Jess Cohen of UpdateAI rights our wrongs, and tells us why the QBR is destined for the trash can. Do you …