Jim Jones
Customer Success Enthusiast
Jim Jones is the Director of Customer Success for Real-Time Innovations, a global leader in software for the autonomous device market. He has been involved in Customer Success since 2007 and led CS and Support teams at companies like Wind River and SAVO Group (now part of Seismic).
He's passionate about building great teams, BHAGs, and focusing the whole company on customers. He also considers himself a lifelong learner, always looking to improve.
June 12, 2024
Measuring customer happiness without data | Jim Jones | TDSU Ep. 31
Jim Jones is like the rest of us, working to design a health score for his customers. Except...he has no data to work with. Now what?