Kevin Maufer

Customer Success Leader

With over 25 years of experience in various customer-facing roles, Kevin Maufer is a Customer Success Leader who helps companies build and grow their customer success teams and practices. His mission is to deliver quality experience and outcomes for customers, drive adoption, retention, and revenue growth, and increase valuation for the SaaS, Healthcare Staffing, Technology, Field Service Management (FSM), and Online Reputation Management (ORM) sectors.

Kevin has a proven record of developing customer success playbooks, CX strategies, team development, and cross-functional collaboration to achieve key business goals. Kevin has led and executed customer onboarding, consistent global support, and dedicated center of excellence initiatives. Kevin's efforts have resulted in 25+% increased engagement and conversion rates, and 10+% improvement in retention and revenue. Kevin has established himself as a trusted relationship manager, advisor, problem solver, and business development partner who leverages strategic thinking, communication, and networking skills to cultivate and grow customer loyalty and value.