Kimberly Ayala

Director of CS

With over 15 years of experience in Customer Success and Account Management, powered by a knack for nurturing relationships, Kimberly Ayala brings a unique blend of expertise and warmth to the table.

Currently she leads a team of CSMs who are driven by a passion for making connections with customers and creating value. Her team is consistent in delivering retention, expansion and advocacy goals, which sets a high bar on what an be achieved with the right CS strategy in place.

Kimberly shares her home with her loving husband and son along with two energetic dogs. When she isn't working, you can find her taking family road trips, hiking around New England or enjoying live music.