Kristen Gray Psychas
Director of Customer Success
Kristen is a Director of Customer Success at Banzai, a leading marketing technology company that helps businesses reach and engage their target audiences through webinars and events. They have a decade of experience in building and leading customer success teams at startups, and hold a Certified Customer Success Manager (CCSM) credential from SuccessHACKER.
As a two-time recipient of the SuccessHACKER Top 100 Customer Success Strategist Award, Kristen is recognized for their innovative and effective strategies for increasing customer retention, loyalty, and satisfaction. They are also an advisor for Women in Customer Success, a community that supports and empowers female customer success professionals. Kristen is passionate about sharing their insights and best practices on customer success, cross-selling, and retention marketing.
HACK Your Customer Success Job Search | TDSU Ep. 7
Kristen Gray Psychas breaks down HER experience as a hiring manager in customer success. What job search tactics are successful, and which are not, when applying for customer success manager roles in today's job market.