Moussa Gherbi

Customer Success Enthusiast

I enjoy nothing more than bringing people together around a common goal 🎯, be it in my social life, playing fútbol ⚽️ (pun intended) or at work 💼. I realized this a few years into my career and decided to fully embrace it.

Born in Algeria 🇩🇿 (North Africa), I grew up in Brittany, France 🇫🇷 and graduated from IMT Atlantique in Nantes 🔰 with an engineering master's degree 📜, before moving to Paris 🥖 for my first job as a Business & Technology Consultant at PwC. In 2013, I moved to San Francisco 🌉 to start my adventure in the Tech industry.

Today I'm the Head of Customer Success at Planisware, an Enterprise SaaS company enabling better innovation, from ideation to execution. We build category-defining products in the world of project & portfolio management software, and we do so while creating long-term relationships with our customers 🤝 🤝.

I manage a talented team of 8 Customer Success Managers. They all have different backgrounds and skillsets, making my role even more interesting. To support Planisware's growth acceleration, my main objective is to establish Customer Success motions that scale 📈 📈 📈.

My vision is simple: building a self-service experience for both our customers and our Customer Success Managers. In doing so, I want to accelerate time-to-insight and time-to-action, so my team can focus on what matters: helping our customers realize the value of their investment into Planisware, and much more.

As an engineer, I'm passionate about problem-solving and building reliable systems 🧱.
As a consultant, I developed advanced analytical thinking and a strong bias for action 🏃‍♂️.
As a consumer, I’m drawn to innovative technology that makes a difference in people's lives 📱.
As a leader, I'm obsessed with supporting and empowering the people I serve 🔋.

Ask my closest friends and colleagues and you may hear a common theme: I deeply enjoy being the glue of the groups I belong to.