Ornella Jacobs

Superwoman / Senior CSM / Freelance Social Media Strategist

Based in Cambridgeshire, UK, Ornella Jacobs is a Senior Customer Success Manage for a Saas company in the beauty and wellness industry.
She has 5+ years of experience in CS and during that time, worked with customers from SMB to enterprise level.

She is also Freelance Social Media Strategist and proud founding member of Success in Black, a community that seeks to support Black professionals in customer success and diversify the industry.