Parul Bhandari

CEO of CustomerXSuccess, Founder of South Asian Success

Parul is a Customer Success startup advisor and consultant based in Chicago. Following a career in ergonomics consulting and in HR, Parul launched her first Customer Success (CS) team from the ground up, and from then on has found a passion in supporting startup CS journeys as an insider, and now an outsider.

Parul founded two organizations in 2024: 1. CustomerXSuccess where she provides advisory services to SaaS Startups and coaching to CSMs, and 2. South Asian Success, a global, professional community focused on the South Asian experience. In addition to Customer Success, she is a passionate advocate of all things food and fitness, and of promoting DE&I in the world.