Sharae Matteu is a seasoned SAAS leader with over 15 years of Customer Service Leadership. She has SaaS experience in Recycling,Waste, Medical, and Human Resources industries. Her expertise includes key leadership roles in Customers Success and Onboarding. Most recently, Sharae serves as the Head of Customer Success at GreenSpark Software
Sharae is currently overseeing all aspects of the customer lifecycle at GreenSpark. She also works cross functionally to continuously drive end to end improvements for customer retention, engagement, growth, customer retention, engagement, onboarding, and support. Sharae is responsible for being the customer’s voice to internal partners in product & engineering.
We welcome Sharae Matteu to the show, where she highlights what she believes is the most critical skill for a customer success manager to have.