Sumitra Narayanan

CS Leader & Mentor / Connected to my Indian Roots / Animal Rights Advocate

With 9+ years of experience in Customer Success, Solutions, and Technical Account Management, I'm currently leading a high-touch Scale Customer Success team at Braze, the industry-leading customer engagement platform. Prior to this, I built and led a stellar Customer Success Management team at LinearB, helping to propel the company from early-stage to growth-stage startup. Additionally, I'm a Founding Contributor at CS Insider, your go-to platform for Customer Success resources.

I started my Customer Success career at CleverTap where I helped build and scale our Customer Success presence globally as the first technical CSM hire. Before industry, I completed my Master's in Computer Software Systems at Stanford University, CA.

Having lived in Canada, the United States, and India, I've been exposed to a variety of cultures -- I bring with me a unique perspective, a knack for coaching and developing individuals, and a strong penchant for building meaningful relationships. My passions include health and well-being, Indic heritage, South Indian classical vocal music, animal rights advocacy, writing, and reading.