Retention: Show Continued Value...or Get Fired by Your Customers

Customer Success pros...don't get fired by your customers!  Watch now to learn how to reduce churn and maximize your customer's satisfaction with tips from Greg Daines, CEO of ChurnRX, as he shares what the data tells him about how best to serve your customers.

Chapters:

00:00:00 - Introduction to the Lifetime Value podcast

00:02:36 - The Ultimate Goal of Retention

00:04:48 - Customer Acquisition Cost and Retention

00:07:01 - Optimizing Subscription Revenue

00:09:07 - The Power of Customer Results and Consistent Improvement

00:11:17 - Retention Strategies and Churn Half-Life

00:13:24 - The Impact of Churn and Retention on Growth

00:15:14 - Understanding Churn and Customer Success

00:17:20 - Understanding the World from Your Counterpart's Eyes

00:19:37 - Thank You for Following Along

📺 Lifetime Value: Your Destination for Customer Success content

Show website: https://www.lifetimevalue.show

Youtube: https://www.youtube.com/@lifetimevalue

🤝 Connect with Dillon (host):

LinkedIn: https://www.linkedin.com/in/dillonryoung

👋 Connect with guests:

Greg Daines LinkedIn: https://www.linkedin.com/in/gregdaines/

Dave Epperly LinkedIn: https://www.linkedin.com/in/daveepperly/

----------

Lifetime Value is sponsored by The Segment, a new kind of Customer Success newsletter bringing you the latest news, analysis, and references only true Lifers will know.  Subscribe today by clicking lifetimevalue.link/subscribe or send us an email at subscribe@lifetimevaluemedia.com.