The 2024 Customer Success Draft | TDSU Ep. 4

00:00:49    what's up lifers and welcome to the Daily standup where we're giving you fresh new customer success ideas is every single day I've got my man JP here JP do you want to say hi what's up what's up I've got Rob here Rob do you want to say hi what's going on everybody and I am your host I am the draft pick nobody thinks should have gone that high of customer success my name is Dylan young do you like that self-deprecation at its best baby and it is appropo

00:01:22    because this is another three-way conversation where we are going to do our best appropriate version of the Dave Chappelle draft in honor of the 2024 NFL draft which started yesterday evening so now you know when we're recording this we're going to do our own version of the draft we're going to draft from the customer success and adjacent spaces do I have any volunteers for going first I I'll I have the first pick of the draft you know JP has the first pick in the draft that means Biggest Loser do

00:02:01    you know what that means yeah I'm a minority owner um I think the we got to announce you man we gota be like what's the first pick in we do not have a Roger Goodell in this scenario so you're going to have to be your Roger gell put on your clown nose yeah we definitely should talk Roger Goodell all day um JP as the Chicago Bears who is your first pick in the customer success raft all right well if we're talking about people in the space that I follow that I really like their content overall just think that they're

00:02:40    the greatest thing it's Carly AAR that's for me a ton of stuff with um with helping people to find jobs um she's taught Pavilion courses I've done with her she's just very knowledgeable really knows her stuff and is just a kind and personable human being you know I don't ever sense any sort of um what's the word when somebody sort of puts on air like I don't sense any of that from her I feel like no ulterior motive it's she's pretty pure and like what she's doing is is from the heart and yeah so even though she sells even

00:03:15    like a lot of people I know we see in the space they sell stuff like she does have stuff but she does a ton of stuff for free she has a lot of stuff for free so I'm going with Carly she's awesome All Right Carly AAR is off the board she is the number one draft pick I don't think I was I should have been expecting that but I wasn't so Rob you're up can I trade back to the second round because I got so many names I would we don't really have that much time my friend I said a name I said a name I I just have

00:03:46    so many people that I'm a fan of look we're we're lucky to be in this space and customer success so with the second overall pick kumay kumb with the second overall pick in the 2024 customer success lifetime value draft the Rob zambo New York Jets select Alex turkovich I'm Alex I should have trade it up I should trade it up man look Alex love Alex Alex is one of those people who I look at and I'm like this guy changes the way I think about customer success and that's a that's a cool thing I feel like every

00:04:20    time I think about customer success engagements myself I sort of try to break initiatives down into three buckets I think about your people Ops I think about customer Ops and your rev Ops so do you have the right people the right seats the right uh the right kpis the right interdepartmental relationships and then for customer Ops do you have delightful customer experiences and the right models around your customer experiences like a voice of the customer program and a customer Advisory Board and that kind of thing

00:04:49    and then the third bucket around revops is I think one of the areas that customer success teams could really level up in and that's where there are a ton of digital engagement strategies that prop up a customer success org that then proliferate to those other buckets around like customer Ops and people Ops my point is to say Alex is to me the person who knows the most about that third bucket around revops and if you don't have that third bucket that's like having a two-legged stool like the thing's gonna fall over so Alex he's

00:05:21    also a very kind person very helpful very thoughtful and um great voice by the way great voice yeah yeah talk yeah all right so just to remind everybody we're on the clock here there's a brevity piece to this so Rob I'd like next time for Your Love Letter to be uh one paragraph maximum all right so the Jets chose to put Alex in um forever Purgatory on a team that will never do anything that's a goddamn shame all right so I'm up next he's the Zach Wilson of the modern era oh wow God God that's not fair that's so

00:06:03    harsh all right I'm up I'm up and I'm goingon to throw you guys for a loop so this is a guy um I met kind of like randomly he was on the first season when I was running the podcast by myself but first of all this dude is a Vibe um he's got some he's got the coolest sunglasses he drives a convertible he's heavy on his Tik Tock game but he's also like he's an older gentleman and I think his approach to everything is super cool it's very very narrow he stays in his Lane and so with the third overall pick

00:06:39    in the 2024 customer success draft I'm going with the vibe Master Bob London oh okay okay I love Bob okay Bob is so cool um so I already explained the whole thing this is how you do brevity Rob uh maybe take some notes and so we're going to go back around and so Rob actually you're back up for what round two bro we're doing round two oh boy so we're do works it's it's a snake yeah come one round come on well then you go again Dylan oh yeah oh yeah okay okay okay okay okay all right yeah no I can

00:07:24    oh man I don't really like anybody else I know I'm kidding I'm kid well why don't we switch from why don't we switch from people to Concepts product product Oh product yeah well iuct I think you can got you guys can do what you want I think I might stick to to people um I follow a ton of people in the space and and I really like um hearing other people's opinions I've personally I'm not sitting in seat so I'm not using a ton of products today yeah oh yeah JP you knew that didn't you you just wanted though

00:07:55    you Ed them in the give me give me that W2 spanking that's what you just gave me anyway so I I would like to uh draft the person in the space who I think is um has the most valuable tactical advice that I've seen now this is a person I've never even personally spoken to um but I think that the information that she provides is is super valuable and it kind of cuts through the BS of like well the top five ways to blah blah blah and it's a lot more like this is how I've done things and I've seen the results blah blah blah

00:08:36    uh so with the fourth overall pick in the 2024 customer success draft I am choosing Daphne Costa Lopez I knew I knew you were gonna pick that sounded like Daphne I like daffne a lot I like Daphne a lot I think she's doing really good stuff for the community and so with that Rob you're up all right all right right had to give this one some thought I'm on the clock so my draft selection is leaning towards not just picking an individual but a person who brings a whole Community with them that's where

00:09:12    there's a lot of power right so someone who doesn't necessarily have to be the one who's the thought leader but the one who brings the thought leaders together and creates thought leaders out of people who didn't otherwise know they were thought leaders helps them find their insights and their voice so with the fifth overall pick in the 2024 lifetime value customer success draft I'm gonna pick my friend Lauren salanitro she's a bright-minded customer success she has a background in Partnerships and then moved into

00:09:41    customer success um and she's been building this community women of customer success that spans different countries different continents and uh has a lot of little local chapters and uh you want to talk about an organization that is helping people find their place in the customer success world this is one of them so I got to give it to Lauren very I'm laughing cuz I saw Dylan's timer face no no not even no you know what that was that was it sounded like he was talking about me he was digesting I thought he was going to try

00:10:13    to draft a team owner and pandemonium just break out okay all right and so it's like trying to draft uh Jerry Jones yeah let's not do that thought that all right look all right the final look the final draft pick um sure I'm going to go with uh a community and and I know I'm I'm a part of a couple so none of y'all be be mad but I'm gonna go with cs Insider the reason I'm going with cs Insider is because I feel like there's a lot of great people that um that work with them of course like Brandon asna

00:10:57    who who founded it and I think that they have mixers and they have like all this stuff like a lot of people even the people we named previously have probably worked in some capacity with cs Insider and they also gave me a chance as a young up incomer to come work with them to be more involved so I'm GNA say CS Insider as a community pick if I could pick more people but they're like the customer success Avengers like when you look at the list of people that's true so I guess that makes Bron um Tony Stark Brandon would be Tony

00:11:32    Stark yeah I think so yeah right on yeah that's a good pick that's a good pick everybody knows CS Insider that's our time boys I wish we could have gotten to the third round that's when it really gets spicy right once you get to Saturday is that when is that when it starts Saturday is third so yeah cuz today is yeah and that's when we can swear more we should do a Mr Irrelevant or Mrs irrelevant pick I see but that's that's hateful Rob we don't want to be look at Brock pie Brock pie is a legend someone who's

00:12:04    an underdog that's our time folks thanks so much for listening again to the three of us just goofing off we'll see you next time love you all