The Regifting Extravaganza #5: Michaela Carpenter (previously aired Nov 20, '24)
Episode 144: Michaela Carpenter gives a history lesson.
⏱️ Timestamps:
00:00:00 - Intro
00:00:42 - Michaela’s background: Cybersecurity to OPLAN
00:01:09 - Why Slovakia lags in customer success
00:01:37 - The post-communism syndrome impact
00:03:08 - How Slovakia’s customer mindset is shifting
00:04:24 - Cultural nuances in customer success
00:07:50 - Facing competition: A new era for Slovakia
00:09:09 - NPS: How Slovakian companies measure happiness
00:09:20 - Global perspectives on customer success evolution
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Michaela Carpenter:
Michaela's LinkedIn: https://www.linkedin.com/in/michaela-carpenter-59b60b295/
Mentioned in this episode:
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