The Week That Was: January 21-27 '23 w/ Shari Srebnick
Shari Srebnick brings over a decade of CS experience to the pod to wrap up the week that was, including why focusing on expansion begets retention, a discussion on customer profitability, as well as a much-needed mental health checkpoint.
Shari Srebnick brings over a decade of CS experience to the pod to wrap up the week that was, including why focusing on expansion begets retention, a discussion on customer profitability, as well as a much-needed mental health checkpoint.
Who is Shari Srebnick?
Links:
- Greg Daines’ post on why those who focus on retention…sort of suck at retention (14:10)
- Shari’s post breaking down the correlation between revenue, EBITDA, Product Market Fit (PMF/ICP), and how CS can influence it all (19:53)
- Mental Health Resources
- National Institute of Mental Health
- CDC.gov - Resources for People Seeking Help
- Gainsight’s Podcasts on Mental Health
- CS Player(s) of the Week:
- Referrals and Recommendations:
About this podcast:
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This podcast is written, produced, and edited by Dillon Young. You can find him on LinkedIn.
Please direct all inquiries to dillon@lifetimevaluepodcast.com.
Find us on Instagram and TikTok at @lifetimevaluepodcast.
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