The Week That Was: January 9-13 '23 w/ Jan Young
Jan Young, Principal Consultant at the Success League, is seemingly everywhere in the CS community...and that includes this podcast.
Jan joins Dillon to recap the week that was and the most important topics in Customer Success, including discussions around what skills it takes to be in CS and the shift away from growth-at-all-costs and towards sustainable strategies.
Who is Jan Young?
- Email: jan@thesuccessleague.io
- The Success League
- Jan's charity of choice: Homeboy Industries
Links:
- Liz Lee, Valuize, and "Value-Based Outcomes"
- Tony Ulwick's Jobs to be Done
- Mohammed Alqaq interviews Rav Dhaliwal for Customer Success Middle East
- Chris Hicken's LinkedIn post on CS teams enabling their colleagues with "customer value data"
- Kevin Chiu's LinkedIn post calling for a shift to sustainable growth, away from growth at all costs
- Jason Lemkin's article: "Your Customer Success Team Probably Really Are Just Gap Fillers"
Jan's list of referrals (including alllll of those Slack channels):
- CS Office Hours
- Customer Success Leadership Network
- CS In Focus
- Thrive Network
- Women in Customer Success
- Customer Education Community
- Preflight Community
About this podcast:
If you like what you've heard, please rate this podcast and subscribe to be notified of new episodes.
This podcast is written, produced, and edited by Dillon Young. You can find him on LinkedIn.
Please direct all inquiries to dillon@lifetimevaluepodcast.com.
Find us on Instagram and TikTok at @lifetimevaluepodcast.
Jan Young
Founder, CCO
Jan Young, Founder and CCO of JanYoungCX, is an award-winning Customer Success leader who has transformed CS leaders into award winning executive leaders. She has served as VP Client Services for two successfully exited startups. Since 2016, Jan has been pivotal in advising and coaching startup founders and CS leaders to grow post-sales revenue, align go-to-market strategies, and improve customer advocacy. Her holistic approach to Customer Success is rooted in a broad spectrum of roles including Project Management, Product Ownership, Marketing, Sales, and more. This diverse background empowers Jan to bring a unique, cross-disciplinary perspective to SaaS B2B tech, bridging gaps to drive customer led growth.
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