Georgia O'Farrell's company is changing from a consumer app to an enterprise offering. What are the pros and cons?
⏱️ Timestamps:
00:00:00 - A B2C-to-B2B evolution
00:01:31 - Georgia joins The Daily Standup
00:02:41 - Communication at scale
00:04:01 - Benefits and challenges of a B2C foundation
00:06:09 - Managing thousands of individual accounts
00:07:11 - Thoughts on scaled customer success
00:08:54 - Customizing communication strategies
00:10:36 - Learning from consumer onboarding flows
00:12:42 - Closing remarks and contact info
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Georgia O'Farrell:
Georgia's LinkedIn: https://www.linkedin.com/in/georgiaofarrell/
