Jai Thirani, founder of Sero, wants us all to zoom out on how we measure the onboarding experience.
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⏱️ Timestamps:
00:00:00 - A customer's experience vs. value
00:01:00 - Introducing Jai, founder of Sero
00:01:05 - Jai’s perspective on customer onboarding
00:02:28 - Importance of customer onboarding quality
00:03:47 - Measuring value in customer onboarding
00:04:44 - Rob’s take on speed and value metrics
00:05:03 - Differentiating experience from value
00:08:10 - Product teams’ role in customer experience
00:09:18 - Balancing experience and speed in onboarding
00:11:07 - JP abstains from answering about recovery
00:11:30 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Jai Thirani:
Jai's LinkedIn: https://www.linkedin.com/in/jai-thirani-a0381112b/
Sero: https://www.sero.so/
