De'Edra Williams is ready for an evolution, and she's here to tell us how alignment will play a pivotal role.
⏱️ Timestamps:
00:01:32 - Customer success 4.0
00:02:52 - The evolution of customer success
00:04:03 - How we got here: CS 3.0
00:05:14 - Understanding the "Why"
00:06:34 - Tension between value realization and revenue growth
00:07:45 - Alignment with sales
00:09:10 - A necessary symbiosis
00:10:21 - Clarity in leadership
00:11:35 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with De'Edra Williams:
De'Edra's LinkedIn: https://www.linkedin.com/in/deedraswilliams/
