Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business"
https://www.youtube.com/watch?v=pXG0k9wrE8o
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Ali Cudby loves retention. So much so, she wrote a dang book on it. Ali joins LTV to chat about that love + a bunch of other CS things.
Chapters:
00:00:00 - The Importance of Customer Retention in Growing Companies
00:05:28 - The Importance of Customer Experience
00:10:51 - The Importance of Customer Retention and Referrals
00:16:35 - Defining Customer Success
00:22:03 - The Importance of Customer Retention and Product Experience
00:27:48 - The Friction in Customer Relationships
00:32:50 - The Value of Customer Perception
00:38:20 - Falling into Trendy Traps and Overused Phrases
00:44:05 - Understanding NPS and its value
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with Dillon (host):
LinkedIn: https://www.linkedin.com/in/dillonryoung
X (Twitter): https://twitter.com/CSPSDY
👋 Connect with guests:
Ali Cudby LinkedIn: https://www.linkedin.com/in/alicudby/
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