Theysaid CEO Lihong Hicken has a vision for how AI can support the customer success profession.
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⏱️ Timestamps:
00:00:00 - A bold analogy
00:00:22 - Introductions and some voice cracking
00:01:23 - AI in customer success
00:02:37 - From long onboarding to three clicks
00:03:26 - Rob dives into incentives and product
00:05:03 - Breaking down silos between CS and product
00:06:21 - JP on automation and simplicity in onboarding
00:07:55 - The future of AI in enterprise customer success
00:09:20 - AI as a CSM’s supercharged assistant
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Lihong Hicken:
Lihong's LinkedIn: https://www.linkedin.com/in/lihonghicken/
