Sarah Betts loves data, but she hates an inappropriate benchmark a whole lot more.
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⏱️ Timestamps:
00:00:00 - One hundred
00:01:12 - A passion for customer support
00:01:49 - Benchmarking vs personalized data
00:02:37 - Why benchmarking can mislead
00:04:16 - Data insights and team collaboration
00:06:31 - Trust but verify with customer data
00:07:06 - Context matters: Time in app vs user engagement
00:09:22 - The danger of regression to the mean
00:09:39 - Holistic benchmarking strategies
📺 Lifetime Value: Your Destination for Customer Success content
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Website: https://www.lifetimevalue.show
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🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Sarah Betts:
Sarah's LinkedIn: https://www.linkedin.com/in/sarah-betts-dunn/
