Joy Holmes thinks we ought not to touch revenue with a ten foot pole. Listen to learn why.
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⏱️ Timestamps:
00:00:00 - Intro
00:01:23 - Sales and customer service role confusion
00:02:26 - What is customer success really?
00:03:56 - The importance of understanding the customer
00:06:55 - The blurred lines of customer success and service
00:08:00 - When support teams generate sales leads
00:09:51 - Concerns about sales and team dynamics
00:10:19 - Bye bye
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Joy Holmes:
Joy's LinkedIn: https://www.linkedin.com/in/joy-holmes-93b49a1b/
