Episode 145: Jeff Kushmerek crunched the numbers and has some insights to share.
⏱️ Timestamps:
00:00:00 - Intro
00:01:06 - CSM coverage: A burning question for leaders
00:02:44 - How much time should CSMs spend with clients?
00:05:33 - Customizing customer success strategies
00:07:15 - The real boardroom concern: Margins
00:08:47 - Balancing CSM workload in a startup
00:09:43 - Warning signs: Churn, burnout, and scaling
00:10:45 - Data is power: Winning with numbers
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevalue.show
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🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Jeff Kushmerek:
Jeff's LinkedIn: https://www.linkedin.com/in/jeffkushmerek/
