Episode 140: Jenny Calvert wants you to earn the right to scale.
⏱️ Timestamps:
00:00:00 – Humans vs automation from day one
00:00:33 – Introducing the hosts and the guests
00:01:45 – The overcomplication of customer success
00:02:22 – Early stage startups and digital touch pitfalls
00:03:40 – The importance of unscalable work
00:06:09 – The trap of wizard of Ozism
00:07:00 – Simplifying customer success, back to fundamentals
00:08:02 – Redirecting misguided digital-first approaches
00:10:14 – The investor vs customer priority dilemma
00:12:22 – The evolutionary period of growth in customer success
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Jenny Calvert:
Jenny's LinkedIn: https://www.linkedin.com/in/jennycalvert/
