Betsy Gilfillan joins the TDSU crew to chat about CUSTOMER OBSESSION. What's wrong with the way we use the term today, and how can we turn the obsession into a superpower, and not the weakness that it is today?
Timestamps:
00:00 - Introduction and Smelling Like JP
01:32 - Understanding Customer Obsession
06:34 - Measuring Impact and Consistent Outcomes
07:41 - Building Relationships and Personalization
09:04 - Sky Netting Their Asses: Gathering Customer Information
10:09 - Curiosity and Focusing on the Customer
11:00 - Heated Seats: Providing Comfort and Value
11:25 - Conclusion and Farewell
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with guest:
Betsy's LinkedIn: https://www.linkedin.com/in/betsyg/
