Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business"
https://www.youtube.com/watch?v=pXG0k9wrE8o
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Sara LaBlance is a Customer Success Manager obsessed with data. She and Dillon cover a number of scholarly and high-minded topics, like the merits of The Office and Curb Your Enthusiasm. Somewhere in between, they get to talking about NRR and its impact on valuation, the importance (or lack thereof) of customer happiness, value-based pricing, and shitty business reviews.
For comprehensive show notes, visit this show's webpage: https://lifetime-value-the-customer-success-podcast.simplecast.com/episodes/customer-happiness-doesnt-matter-and-your-business-reviews-still-suck-the-week-that-was-w-sara-lablance
About this podcast:
Lifetime Value is the podcast for Customer Success professionals where you can hear fellow CS veterans share their wins and their losses, their best practices and their horror stories. We in CS know that the customer is not always right, but they are at the center of every business.
If you like what you've seen, please rate this podcast and subscribe to be notified of new episodes.
This podcast is written, produced, and edited by Dillon Young. You can find him on LinkedIn @ https://www.linkedin.com/in/dillonryoung/
Please direct all inquiries to dillon@lifetimevaluepodcast.com.
Find us on Instagram and TikTok at @lifetimevaluepodcast.
