Julie Fox is a giver, and she thinks every customer success organization deserves to embrace digital customer success. But her definition of digital differs just slightly...
⏱️ Timestamps:
00:01:26 - Digital CS is for Everyone
00:02:41 - Building a Scaled CS Team for Amplification
00:03:52 - Maximizing Customer Interaction and Feedback
00:05:00 - Perspective from a Manager of Customers
00:06:14 - Trends in Winning and Losing Customers
00:07:19 - Bringing Customers Together for Growth
00:09:28 - An evolution
00:10:39 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Julie:
Julie's LinkedIn: https://www.linkedin.com/in/julie-fox-1b05395a/
