Episode 136: What's the changing of one little letter mean, anyways?
⏱️ Timestamps:
00:00:00 - Intro
00:01:21 - Customer success vs. customer experience
00:02:33 - Do titles even matter at all?
00:03:32 - CX vs. CS: Is it just marketing hype?
00:04:46 - The blurred lines between CX and CS
00:06:30 - Responsibilities matter more than titles
00:07:53 - Why titles could harm industry clarity
00:08:14 - Explaining what you do at Thanksgiving
00:10:31 - Gamification and customer experience
00:11:15 - Escape rooms and grocery stores: The CX angle
00:12:12 - The Instacart joke and mozzarella cravings
📺 Lifetime Value: Your Destination for GTM content
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🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
