The first double-length episode: what is the purest definition of the customer success role?
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⏱️ Timestamps:
00:00:00 - The philosophy
00:01:02 - Defining pure customer success
00:03:17 - Is hybrid CS diluting the role?
00:05:01 - When to let customers churn for their benefit
00:06:38 - Efficiency and NRR in customer success
00:09:23 - Role scope creep and efficiency in CS teams
00:12:05 - Training CSMs vs. using existing resources
00:17:07 - The growing pains of customer success as a discipline
00:19:17 - Layoffs, bad products, and market impact
00:23:14 - The future of customer success
📺 Lifetime Value: Your Destination for Customer Success content
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🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
