We welcome Sharae Matteu to the show, where she highlights what she believes is the most critical skill for a customer success manager to have.
Timestamps:
00:00:00 - Fake it 'til you make it
00:01:09 - Confidence in Customer Success
00:02:11 - The Viability of "Fake it 'til you make it"
00:03:09 - Embodying Confidence in Customer Situations
00:04:08 - Being confident and listening in customer interactions
00:05:05 - The Confidence in Admitting Errors
00:06:10 - Embracing the Opportunity for Growth
00:07:13 - The trust potty
00:09:06 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Sharae:
Sharae's LinkedIn: https://www.linkedin.com/in/sharae-matteu/
