Jeff Kinsel, the self-proclaimed Sultan of SaaS, knows its a stressful time. But with times of discomfort come opportunities for advancement. Jeff tells us how.
⏱️ Timestamps:
00:00:00 - $$$
00:01:17 - Customer success in times of crisis
00:02:12 - The make or break moment in customer success
00:03:13 - Subscription models
00:04:17 - An evolution
00:05:20 - Phases of operation
00:06:19 - Passing the stress test
00:07:11 - Revenue for job security
00:08:04 - Predicting performance
00:09:09 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Jeff Kinsel:
Jeff's LinkedIn: https://www.linkedin.com/in/jeff-kinsel363/
