What do early days Microsoft and tuna sandwiches have in common? Nobody knows! But this was a fun one with Emma Lo.
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⏱️ Timestamps:
00:00:00 - What's old is new again
00:00:23 - Emma Lo joins The Daily Standup
00:01:52 - The rise of digital customer success
00:02:50 - Shifting focus to enterprise and digital CS
00:03:53 - Understanding digital CS strategies
00:05:42 - The Clippy analogy for digital customer success
00:08:58 - Implementing digital CS at Noibu
00:10:41 - The importance of clean data in CS
00:13:39 - Debunking myths about digital customer success
00:14:46 - Embracing the return of old strategies
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Emma Lo:
Emma's LinkedIn: https://www.linkedin.com/in/emma-lo/
