Customer success platform leader Gainsight acquires artificial intelligence startup Staircase AI.
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⏱️ Timestamps:
00:00:00 - Warming up
00:00:51 - Gainsight’s acquisition of Staircase AI
00:02:37 - AI’s promise: Too good to be true?
00:04:35 - The need to see artificial intelligence in action
00:05:29 - The risk of black box decision-making
00:06:35 - Technology adoption and AI skepticism
00:07:33 - Balancing AI recommendations with job security
00:09:05 - Trusting artificial intelligence vs trusting yourself
00:10:15 - Strategic reasons behind Gainsight’s acquisition
00:10:42 - Talent acquisition angle in tech mergers
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