Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business"
https://www.youtube.com/watch?v=pXG0k9wrE8o
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Jan joins Dillon to discuss what skills it takes to be in CS and the shift away from growth-at-all-costs, towards sustainable strategies.
Chapters:
00:00:00 - The Importance of Asking Questions
00:05:26 - Finding Passion in Customer Success
00:10:52 - The Challenge of Managing Slack Notifications
00:16:57 - The Ideal Customer Success Manager
00:22:46 - Strategic Approach to Customer Success
00:28:29 - Understanding Customer Needs and Questions
00:34:09 - The Change in Investor Focus and the Impact on Startups
00:39:36 - Upselling and Product Expansion
00:45:01 - Recognizing Outstanding Performance in Customer Success
00:51:11 - The Maligning of a Conversation
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with Dillon (host):
LinkedIn: https://www.linkedin.com/in/dillonryoung
X (Twitter): https://twitter.com/CSPSDY
👋 Connect with guests:
Jan Young LinkedIn: https://www.linkedin.com/in/jan-young-cx/
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